Privacy Policy

1. Who We Are

SpinBit Casino (winspin.nz) is operated by Pretense Flip N.V., registered in Curaçao, and licensed by the Curaçao Gaming Control Board under licence number 8048/JAZ2022-088. When this policy refers to "we," "us" or "our," it refers to Pretense Flip N.V. as the data controller for personal information collected through this website.

2. What Data We Collect

We collect the following categories of personal data when you register and use SpinBit Casino:

• Identity data: Full name, date of birth, government-issued ID details (for KYC verification)
• Contact data: Email address, phone number, postal address
• Financial data: Payment method details (processed by certified third-party payment providers — we do not store full card numbers)
• Transaction data: Deposit and withdrawal history, game play history, bonus activity
• Technical data: IP address, browser type, device identifiers, login timestamps
• Usage data: Pages visited, games played, session duration
• Communications data: Records of live chat and email correspondence with our support team

3. How We Use Your Data

• To create and manage your casino account
• To process deposits and withdrawals
• To verify your identity and age as required by our gaming licence (KYC)
• To detect and prevent fraud, money laundering and underage gambling
• To fulfil our legal obligations under our Curaçao operating licence
• To provide customer support
• To send account-related notifications (bonus alerts, security notices, withdrawal confirmations)
• To improve the platform through aggregated usage analysis

4. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences and analyse site usage. Strictly necessary cookies are required for the site to function and cannot be disabled. Analytics and preference cookies can be managed via your browser settings. We do not use cookies for advertising targeting or third-party ad networks.

5. Third-Party Services

We share data with third parties only as necessary to operate the platform:

• Payment processors: To process deposits and withdrawals — subject to their own privacy policies and PCI-DSS compliance
• Game providers: Game studios receive anonymised session data for fair play verification and technical support
• KYC/AML providers: Identity verification services used to fulfil regulatory requirements
• Analytics: We use Google Analytics and Ahrefs Analytics for aggregated, anonymised traffic analysis

We do not sell, rent or trade your personal data to third parties for marketing purposes.

6. Data Retention

We retain your account data for a minimum of 5 years after account closure to comply with anti-money-laundering regulations. Transaction records are kept for 7 years. You may request deletion of non-essential data at any time by contacting our support team, subject to our legal retention obligations.

7. Your Rights

You have the right to: access a copy of the personal data we hold about you; correct inaccurate data; request deletion of data we are not legally required to retain; withdraw consent for optional data processing; and lodge a complaint with a relevant data protection authority. To exercise any of these rights, contact our support team via live chat or email.

8. Security

All data transmitted between your device and SpinBit Casino is protected by 256-bit SSL encryption. Access to personal data is restricted to authorised personnel with a legitimate need. We conduct regular security assessments and maintain technical and organisational measures appropriate to the risk.

9. Contact

For privacy-related enquiries, contact our Data Protection team via the live chat on winspin.nz or through the support email listed in your account dashboard.